Creating an issue

From the left menu, select the tab that corresponds with the object type that you want to link the issue to. For example, if you want to link an issue to a control, select the Controls tab.

Select the specific object. For example, if you want to link the issue to control ID 1234, select that control.

Select the Issues tab.

Click New.

Enter the following information:

1. Summary (required) - A summary of the issue and the potential result if it isn't remediated

2. Description - A detailed overview of the issue

3. Source (required) - The object that is the source of the issue

   Note

   The Source field is only shown when an issue is created from the Work items page. Otherwise, the object that the issue was created from is automatically the source.

4. Make issue private checkbox - Select this checkbox to make the issue private. Doing so restricts inheritance—only users explicitly added to the issue’s facepile can see the issue. Other users (such as members of affected objects) can see that the issue exists, but they’ll only see the issue ID. To access the issue, they’ll need to contact the issue manager(s).

5. Action plan - The plan to remediate the issue

6. Impact - The impact the issue has on your organization if it isn't resolved

7. Priority - The priority level for resolving the issue

8. Assignee - The individual who will work to remediate the issue

9. Effort level - The amount of effort it'll take your organization to remediate the issue

10. Business owner - The individual who owns the issue. Note that a contact can also be an owner.

11. Executive sponsor - The individual who is of senior level and ultimately responsible for overseeing the remediation of the issue

12. Due date - The date that the remediation is due

13. Discovered on - The date that the issue was discovered

Click Create.

The issue is created.