What credentials do I need to connect to an app?

In OAuth cases (e.g. GitHubGitHub), you may not be asked for credentials if you are currently logged into the app—even if you don’t have the app open in a browser tab. You need to authorize Hyperproof to access information on behalf of the account you are logged in as. If you are not currently logged in, you will first be asked for credentials, and then see a screen like this to authorize Hyperproof:

To authorize Hyperproof using a different account—like a service account set up by your IT department—you need to make sure that the OAuth window(s) asks for login credentials. If you don’t get a login window asking for credentials, cancel the authentication window(s). Open an incognito/private tab, and then log in to Hyperproof. An incognito tab will not recognize that you are logged in to the app so it will ask for credentials.

For more information on using incognito/private mode, please refer to the following help articles:

After you complete the authorization process, the connection is created and you’re directed forward to create your Hypersync.

Custom authentication covers everything that is not OAuth. Hyperproof collects credentials in the user interface (UI) that look something like this:

Each Hypersync has its own help center article. The article includes, among other things, the authentication type. You can also find authentication types for each supported Hypersync in the Supported apps and proof types for Hypersyncs article.