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Hyperproof and ServiceNow

Roles and permissions

  • Only administrators can configure the ServiceNow integration.

ServiceNow software is used to manage workflows. The ServiceNow integration allows you to create and edit ServiceNow tasks from within Hyperproof. Users can complete their work in ServiceNow and the bi-directional synchronization will update your Hyperproof tasks. Data entered in Hyperproof is sent immediately to ServiceNow.

Hyperproof supports the following ServiceNow versions:

  • Xanadu

  • Yokohama

  • Zurich

Hyperproof also has a Hypersync for ServiceNow. For information on the Hypersync see, ServiceNow proof types and permissions.

Note

Proof attached to ServiceNow tasks is sent to Hyperproof, but proof attached to Hyperproof tasks is not sent to ServiceNow.

Note

Hyperproof connects to many third-party systems that frequently change, including the system interface. Contact your System Administrator or the third-party provider for assistance in meeting the requirements to integrate with Hyperproof and collect the proof you need.

Data synchronized between Hyperproof and ServiceNow tasks

When you configure a task integration between Hyperproof and ServiceNow, the following task fields are always synced in both directions. If you make a change to one of these fields in Hyperproof, the change is sent to ServiceNow. If you make a change to one of these fields in ServiceNow, the change is sent to Hyperproof.

  • Task title

  • Task description

  • Assignee - Only single assignees are synchronized, not group assignees.

  • Due date

  • Comments - Comments made in ServiceNow show in the Hyperproof task’s Activity Feed, and comments made in the Activity Feed show in ServiceNow.

Proof sync is unilateral—from ServiceNow to Hyperproof.

Note

When you create a task in Hyperproof and save it, a corresponding task is created in ServiceNow. At that time, you can set the value of ServiceNow custom fields, but they can't be changed from Hyperproof after the initial creation.

Synchronization schedule

Changes are synchronized as follows:

  • Changes made in ServiceNow are synced to Hyperproof in two ways:

    • Every 5 minutes for tasks that have recently changed.

    • Once a night to update changes for all tasks.

  • Changes made in Hyperproof are synced to ServiceNow immediately after an edit.

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