Notifications overview
Each member of your organization can customize their notification preferences as they like.
By default, Hyperproof notifies users via email at any time:
They are ‘@mentioned’ in the Activity Feed
They have a task assigned to them
There is a status update for an item or object they are a member of
Refer to the table below for the default notification settings.
Category | Notification type | Sent to... |
|---|---|---|
Activity Feed | Contact mention | Contact |
Activity Feed | Mention | Mentioned user |
Activity Feed (except vendor) | Slack connection | Everyone in the channel |
Control, label | Expiring soon | Members of the control or label |
Control, label, risk | Error creating repeating task | Creator |
Program, audit, risk, vendor | Add as contributor | Added user |
Risk | Add to Risk Register | Added user |
Control | Multiple add to control as member | Added user |
Control, risk | Multiple add to control or risk as owner | Added user |
Control, risk | Single add to control or risk as member | Added user |
Control, risk | Single add to control, risk, or vendor as owner | Added user |
Label | Single and multiple add to label as member | Added user |
Control, label | Control or label test results | All members of the object |
Audit | Multiple request assignments | Assignee |
Audit | Request assignment | Assignee |
Task | Multiple tasks assigned | Assignee |
Task | Task assignee deactivated | Creator |
Task | Task assigned | Assignee |
Task | Task due in a week | Assignee |
Task | Task due today | Assignee |
Task | Task update or due date change | Assignee |
Task | Task updated or submitted | Creator |
Task | Task past due | Assignee |
Vendor | Questionnaire sent | Vendor respondent |
Vendor | Questionnaire submitted | User who sent questionnaire |
Settings | Invite | New user |
System | Email verification | New user |
System | Password reset | User who forgot password |
Issue | Issue assigned | Assignee |
Issue | Issue due in a week | Assignee |
Issue | Issue due today | Assignee |
Issue | Issue update or due date change | Assignee |
Issue | Issue past due | Assignee |
Users can also choose to receive notifications via Slack or MS Teams if your organization uses either of those platforms.
Bulk editing notifications
If you bulk edit a group of controls, for example, users who are managers or contributors on the control will only be notified once.
For example, if Bree is a manager of 10 controls and Myles, an administrator, bulk edits those 10 controls, Bree will only receive one email and/or one Slack/MS Teams notification stating that 10 of her controls have been changed.
Freshness expiration notifications
Each member of the control or label that is set to expire receives an email notification alerting them of the upcoming expiration date.
Deactivated users
Hyperproof does not send notifications to deactivated users.