Connecting Hyperproof to ServiceNow

Roles and permissions

Only administrators can configure the ServiceNow integration for their organization

Before configuring the connection to ServiceNow, be sure that you have met all of the permissions requirements for your ServiceNow administrator and user accounts. See ServiceNow permissions.

Using an admin account versus a user account

When setting up your ServiceNow integration, use a ServiceNow administrator account and credentials. These credentials are saved in Hyperproof to set up the integration, provide information for certain fields in the task window, and map task statuses between the two systems.

The Hyperproof user that is logged in and initially configures the admin user account for the integration is the sole owner of the credential settings. Other Hyperproof users are not able to update the admin credentials. However, they can click the Trash icon to delete and reset the saved admin credentials.

Warning

Deleting existing integration credentials causes the associated task integrations to stop working.

Any Hyperproof user who wants to use the task integration must go to the task window and set up a task integration with ServiceNow. The first time a user links a task to ServiceNow, they are prompted to log in to ServiceNow. In this case, the user should enter their own ServiceNow login credentials, not the admin credentials.

User login credentials for ServiceNow are stored in Hyperproof along with the Hyperproof user's information. Each user who plans to integrate tasks with ServiceNow should enter their user credentials in the task window.

If a Hyperproof user needs to update their ServiceNow credentials, they should go to Hyperproof Settings > Connected accounts. Locate the ServiceNow task integration credentials card and disconnect. After disconnecting, return to the task window and initiate a ServiceNow interaction. The system prompts them for their ServiceNow credentials allowing them to enter the new updated credentials.