ServiceNow permissions
Roles and permissions
Only administrators can configure the ServiceNow integration for their organization
Administrator permissions for configuring the ServiceNow integration
In ServiceNow, you must create either an administrator or a service account with the admin role that provides access to all features and capabilities
User permissions for linking Hyperproof tasks to ServiceNow tasks
In ServiceNow, create a user or service account for each user who will link Hyperproof tasks to ServiceNow tasks. These users must have the itil role assigned.
Add these users to assignment groups in ServiceNow. Membership in assignment groups determines which ServiceNow tasks and task types the user can create.
Users in Hyperproof are matched with users in ServiceNow based on their email address. To ensure that tasks are assigned to the correct person in ServiceNow they must have the same email address in both systems.