Understanding the Hyperproof AI support agent

Data processing with a clear purpose

The AI support agent is designed to process your questions and our help center information only to generate relevant responses. It uses the information available in Hyperproof's help center without extracting or permanently storing any private or proprietary data. In practice, your sensitive information is never used to train or improve the underlying AI models.

Temporary Data Retention for Abuse Monitoring

While the support agent processes your queries in real time, anything sent to our AI service provider as part of the query is retained only briefly—typically for a maximum of 30 days—to monitor for potential abuse or misuse. Once this period lapses, the data is automatically deleted, ensuring that your long-term data privacy is maintained.

Robust Encryption Standards

All data exchanged between you, our support agent, and the Hyperproof platform is encrypted in transit and at rest using state-of-the-art 256-bit encryption protocols. This means that whether your data is being transmitted over the internet or stored in our systems, it is protected against unauthorized access.

Seamless Integration with Hyperproof’s Compliance Framework

By integrating our AI support agent with Hyperproof, you benefit from a unified view of your compliance posture. The support agent not only supports your interactions with Hyperproof but also aligns with our comprehensive compliance automation strategies—making it easier for your teams to manage risk and maintain a secure environment.