One-time passcodes for external users in Hyperproof US and Hyperproof EU
Note
These instructions apply only to external users in Hyperproof US and Hyperproof EU. For Hyperproof Gov, see One-time passcodes for external users in Hyperproof Gov.
One-time passcodes sent via email are a simple way to provide authenticated access to Hyperproof for external users assigned work, such as tasks, questionnaires, or risk assessment surveys.
When a task is assigned to a contact, a questionnaire is sent to a vendor, or a risk assessment survey is sent to a contact, Hyperproof emails the assignee to notify them. Each email contains a link to the specific task, questionnaire, or survey. When the assignee clicks the link in the email, Hyperproof opens a verification page where the assignee can request a one-time passcode. Hyperproof emails the assignee a second message containing their one-time passcode, which they can use to access their assignment.
Logging in using a one-time passcode
Note
If you are an Admin user testing this process, be sure to log out of Hyperproof before attempting to log in using the one-time passcode process.
If you are a vendor or a contact and are already logged in to Hyperproof, you don't have to log in again. Hyperproof takes you to the task, questionnaire, or risk assessment survey referenced in the email.
A Hyperproof user has assigned you a task or sent you a vendor questionnaire or risk assessment survey. You'll receive an email from Hyperproof notifying you.
Open the email notifying you that you have work to do for Hyperproof.
For a task assignment, click the task ID.
For a vendor questionnaire, click the Launch questionnaire button.
For a survey, click the Launch survey button.
The Hyperproof identity verification window displays.
Click the Send code button to generate your one-time passcode and receive it via email.
Locate the one-time passcode email and make note of the code. The code is valid for 5 minutes; after that, you will need to request a new one.
If you don't see the email, check your Spam or Junk Email folder. You can also click Resend in the verification window after the resend time has expired.
Enter the code in the verification window and click Verify.
The Hyperproof portal opens and displays your task, questionnaire, or risk assessment survey. For additional information, see Working as a contact, Questionnaire respondent view, or Risk assessment survey respondent view.
Note
The portal session expires after 12 hours of inactivity.