Editing ServiceNow mapped task statuses
Roles and permissions
Only administrators can edit the ServiceNow integration for their organization
After using the ServiceNow integration, you may decide to change the status mappings between the Hyperproof and ServiceNow statuses. These mappings can be changed at any time. The changes only affect future task status changes.
From the left menu, select Settings.
Select Integrations.
On the Integrations page, select ServiceNow.
Select the Settings link on the ServiceNow window.
On the Hyperproof <-> ServiceNow page, click the Configure settings link for the connection you want to configure.
Note
You can have connections to multiple ServiceNow instances.
The ServiceNow settings window displays.
Select the checkbox next to the ticket type you want to enable. Optionally, select the Select all ticket types checkbox to enable all ticket types.
Click Next.
Map a ServiceNow status to the corresponding Hyperproof status by dragging the ServiceNow status to the Hyperproof status. Note that you can add more than one ServiceNow status to a Hyperproof status. Refer to the screenshots below for the recommended workflow.
Incident task
Catalog task
Problem task
Click Next.
If mapping more than one task type, repeat steps 8 and 9.
Click Add user mapping to map Hyperproof users to their ServiceNow profiles.
From the Hyperproof user drop-down menu, select a user. From the ServiceNow user drop-down menu, select the profile that matches the user you selected from the Hyperproof user drop-down menu.
Repeat step 11 as necessary.
Click Next.
Click Add group mapping to map Hyperproof groups to their ServiceNow profiles.
Repeat step 14 as necessary.
Click Save.
ServiceNow is now configured.